Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Request service or emergency assistance
  • Fill out contact forms on our website
  • Call or email us for information
  • Schedule appointments or maintenance services

This information may include:

  • Name and contact information (phone, email, address)
  • Company information and fleet details
  • Vehicle information (make, model, VIN numbers)
  • Service history and maintenance records
  • Payment and billing information

2. How We Use Your Information

We use the information we collect to:

  • Provide truck repair and maintenance services
  • Respond to emergency service requests
  • Schedule appointments and follow up on service
  • Maintain service records and warranty information
  • Process payments and manage billing
  • Send service reminders and maintenance notifications
  • Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our business (parts suppliers, towing services)
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition
  • With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records may be kept for extended periods to maintain warranty and maintenance history.

6. Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications

7. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience. We may use analytics tools to understand how visitors use our site. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

9. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Coltens Road Service LLC

5975 Old State Route 42, Ohio

Phone: (937) 605-1249

Email: alfredbarajas@coltenstruxsvc.com